Hotline offers businesses tailored advice

Has your business been affected by COVID-19? Get one-on-one advice on support options available from our newly expanded Business Concierge Hotline.

Our easy-to-access phone line and web enquiry system is staffed with team members ready to help provide important information and identify support options that might work for you.

The people behind Stranger Than Paradise, a colourful toy and gift shop on Errol Street in North Melbourne, found themselves losing revenue, unable to buy stock and having to let a valued staff member go due to COVID-19.

Owners Lucia Di Mauro and Matthew Aldridge contacted the Business Concierge Hotline for advice, which led them to submit a successful application to our quick-response business grants program.

‘We had to invest in a website and a new point-of-sale system to generate and process sales. The grant we received helped pay for this,’ Lucia said.

‘If any other business owners need support but are unsure where to turn, there are places to check to see if you get some help. The Business Concierge Hotline service is a good place to start.

‘While the COVID-19 situation has been extremely challenging, it has encouraged us to look at other ways to make our business viable beyond marketing our bricks-and-mortar store.’

Our Business Concierge Hotline is here for all businesses affected by COVID-19. Simply phone 9658 9658 and press 1 for business from 7.30am to 6pm Monday to Friday. You can also submit your query anytime online.

To find out more about support available, visit Business. Or read on for a snapshot of the many support services on offer from other agencies and levels of government.

Quick tips for businesses

From wellbeing webinars to startup coaching, diverse sectors are rallying together to offer all kinds of practical support to businesses affected by COVID-19.

To receive the latest news in your inbox, subscribe to our business newsletter at Business. From this page, you can also send an enquiry to our Business Concierge service to get tailored advice, or phone 9658 9658 and press 1 to speak to someone in person.

Here is a snapshot of some other key support.

Victorian Government support

Read about funding opportunities, arrangements for the reopening of restaurants and cafes, how to develop a business continuity and recovery plan and more on the Victorian Government website, or call 13 22 15.

Australian Government support

Find the latest information on financial assistance and other federal support for businesses, tenants, employers, sole traders and more on the Australian Government website, or call 13 28 46.

Safe Work Australia

Make sure your workplace is COVID-19 safe. Find industry-specific information about work health and safety, mental health resources, downloadable posters and much more on the Safe Work Australia website.

Beyond Blue

Are you feeling worried or struggling to cope due to the COVID-19 pandemic? Beyond Blue’s trained counsellors are available to support you 24/7. Give them a call on 1800 512 348 or visit Beyond Blue.