10 ways we have adapted to COVID-19

We have acted quickly to offer extra support to residents and businesses affected by COVID-19 restrictions. We have also found innovative ways to continue offering core services.

Here are just a few of the ways we adapted.

1. Extra business support

Local business owners attended our virtual business summit and got one-on-one advice through our COVID-19 Business Concierge Hotline. We also launched new grants and rate relief, increased the frequency of our business newsletter, and more. To find out more, visit Business.

2. Support for vulnerable people

We released grants to help not-for-profit and community groups provide essential support to residents. We also delivered more than 1700 meals to vulnerable people, and partnered with local organisations to support their food distribution programs.

3. Virtual citizenship ceremonies

We became the first Australian council to pilot online citizenship ceremonies for individuals and family groups. We usually hold six to eight citizenship ceremonies each year, with about 100 new citizens participating in each ceremony.

4. Support for new parents

Most of our maternal and child health services moved to telehealth. We also delivered care packs to new mums who gave birth during isolation, filled with goodies donated by local businesses.

5. Online council meetings

Council and Future Melbourne Committee meetings have moved online until further notice. The system allows councillors to vote, and members of the public to participate, from their homes. To find out more, visit About Council.

6. Family violence support

We are providing support for people experiencing family violence during restrictions. If you are experiencing family violence, or if you are concerned for another person’s safety, there is help available. To find out more, visit Family violence support.

7. Support for international students

We provided Queen Victoria Market retail vouchers to help international students impacted by COVID-19 make ends meet and continue to feel welcome in our community.

8. Community Food Guide

As many businesses adjusted their operating models, we refreshed our guide to finding healthy and affordable food in and around the City of Melbourne to reflect the current landscape. To find out more, visit Community Food Guide.

9. Creative activities for kids

We published a series of videos and activities prepared by local artists to help keep kids entertained at home. To dive into some creative adventures, including circus skills and juggling, visit ArtPlay.

10. Online exercise

Local people have kept moving while our recreation centres are closed by using our Active Melbourne app and attending our virtual classes, such as yoga and pilates. We have also continued to offer outdoor personal training as appropriate. For more information, visit Active Melbourne.

To find out more about our response to COVID-19, and temporary closures and adjustments to services and facilities, visit COVID-19.